FAQ

Orders

Credit Cards
We accept Visa, MasterCard, American Express, and Discover. Payment is taken at the time your order is shipped.

PayPal
When choosing this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will return to the JVNhair.com order page.

Afterpay
Simply shop and proceed to checkout as usual. At checkout, choose Afterpay as your payment method. You'll then be directed to the Afterpay website to register and provide payment details. If you are already an Afterpay user, just log in to your Afterpay account. Then complete your order.

We begin processing your order as soon as it's received. For this reason, we're not able to cancel or change your order once it has been submitted.

We begin processing your order as soon as it's received. For this reason, we're not able to cancel or change your order once it has been submitted.

You can enter a promo code in the discount code field on the checkout page. Please note, only one promo code is allowed per order, and bundles and sale items are excluded from promotional offers.

Shipping

JVN currently ships within the United States and Canada. We hope to expand in the future! In the meantime, you can also find JVN Hair at Sephora and Sephora Canada.

We are thrilled to offer free FedEx standard shipping for US orders $35+ before taxes and after discounts. We also offer FedEx 2-day shipping for a flat rate of $5.99. We do not offer shipping to PO/APO boxes at this time. We know you can't wait to get your products!

We currently ship within the United States and Canada. We hope to expand in the future! In the meantime, you can also find JVN Hair at Sephora and Sephora Canada.

Orders will be fulfilled from the warehouse within 2-5 business days. Estimated delivery will be provided by the package carrier and is subject to change based on COVID safety measures and times of high shipping demand.

Sephora Canada is a proud JVN Hair retailer! Stay tuned for more JVN Hair retailers to come!

Returns & Refunds

We know things don't always work out! You are free to return unwanted products within 30 days from date of shipment, no questions asked. All returns will be refunded to the original form of payment. Returns outside of the 30 day return window will not be honored.

Any refunds issued for returned product are refunded to the original method of payment. Depending on your financial institution, refunds post within 5-7 business days.

Account Information

You can create an account by clicking on the account icon or sign in link. You can also create an account at the beginning of the checkout process.

Forgot your Log In or need to update your profile info? Fear not! The Customer Care Team can help you reset it. Reach out to customercare@jvnhair.com

General Product & Brand Information

Jonathan Van Ness began his career as a professional hairstylist in Los Angeles. Jonathan was surrounded every day by unique beauty of all kinds—in his celebrity clients, in his non-celebrity clients, and in his diverse circle of friends.

But he didn't see that individuality and diversity reflected by the beauty industry itself, and although Jonathan had access to every product on the market, he had never found a truly efficacious, performance-based brand with strong sustainability roots.

Jonathan felt a calling to change the beauty industry from within, imagining a brand that would truly see and serve everyone—all hair types, all genders, all ages, all types of beauty—with innovative, high-performance formulas grounded in real scientific innovation. Working with Amyris, he learned more about the revolutionary ingredient hemisqualane and how it could deliver the benefits clients wanted for every single hair type while also having a low ecological footprint. With hemisqualane, JVN was born!

Two of the ingredients we make, squalane and hemisqualane, are 100% plant-derived from sustainably-sourced sugarcane in Brazil. The sugarcane grown in Brazil is one of the most sustainable sources of sugar. The sugarcane field we utilize is next to the production facility where the bagasse from the sugarcane stock is used for energy co-generation and the excess energy is released back to the power grid. There is no additional water needed to produce the sugar outside of natural rainfall. So cool, right!?!

Our products are formulated in our in house lab in California. We work with many different ingredient suppliers, including our own ingredients, Hemisqualane and Squalane which are made from sugarcane in Brazil.

All of our ingredients are ethically sourced. We take into consideration many aspects when sourcing ingredients.

We specifically choose ingredients where the extraction or usage does not impact the environment, including the animals and vegetation as well as taking into consideration the working environment for the employees involved.

Yes! We are proud to say that all our products are cruelty free and we are in the process of obtaining the Leaping Bunny Certification.

More information on what the being certified by Leaping Bunning means to you, us and the planet can be found here: https://www.leapingbunny.org/

Our product packaging is made from glass or aluminum and can be recycled. The pumps are made of other materials including PCR plastic.

We appreciate your efforts in reducing your carbon footprint and we are always striving to remain a clean and sustainable brand. At this time we do not sell refillable products. We recommend simply recycling your components with your normal recyclables.

Shampoo and Conditioner usage rate will depend on the amount and length of hair, and how often you wash your hair.

An estimated usage rate would be approx 4-6 weeks (or 29-42 uses for those who don't wash every day) based on 7-10 ml per use of a 295 ml bottle.

 All of our products have a Period After Opening symbol located on the exterior carton, which should be referenced for how long you should keep after opening.

Connect with us!

Thank you so much for your interest in working with JVN Hair! All media and press requests can be submitted to JVNhair@jvnhair.com

If you're interested in collaborating with us, send us an email at JVNhair@JVNhair.com

Thank you for your interest in working with us!

At Amyris, we are a team of smart, hardworking and creative people who believe in the work we are doing and enjoy each other’s company. We encourage collaboration, learning and straight-up fun while producing quality products and maintaining the highest ethical business standards.

Our current U.S. openings for JVN Hair can be found here.

Need Help?

We can help answer any questions about our products, shipping, returns, or anything else on your mind!

Our Customer Care Team is here for all your gorgeous hair needs 9am-5pm PST, Monday-Friday.

Give us a call: 1-877-310-2217

Send us an email: customercare@jvnhair.com

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