Terms of service
This website (www.jvn.com) is operated by Amyris, Inc. Throughout the site, the terms “Company”, “we”, “us” and “our” refer to Amyris, Inc. Amyris, Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service, including, but not limited to, conducting this transaction electronically, disclaimers of warranties, damage and remedy exclusions and limitations, and a choice of California law. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
We may, in our sole discretion, and at any time, discontinue this Site or any part thereof, with or without notice, or may prevent your use of this Site with or without notice to you. You agree that you do not have any rights in this Site and that we will have no liability to you if this Site is discontinued or your ability to access the Site or any content you may have posted on the Site is terminated.
This Site is intended for and applicable only for residents of the United States, age eighteen or older. If you are from another jurisdiction or under the age of majority in your state or province of residence, you may not use this Site.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Content on this Site that is provided by Company or its licensors, including certain graphics, photographs, images, screen shots, text, digitally downloadable files, trademarks, logos, product and program names, slogans, and the compilation of the foregoing ("Company Content") is the property of Company and its licensors, and is protected in the U.S. and internationally under trademark, copyright, and other intellectual property laws.
You agree not to download, display or use any Company Content located on the Site for use in any publications, in public performances, on websites other than this Site for any other commercial purpose, in connection with products or services that are not those of Company, in any other manner that is likely to cause confusion among consumers, that disparages or discredits Company and/or its licensors, that dilutes the strength of Company's or its licensor's property, or that otherwise infringes Company’s or its licensors’ intellectual property rights. You further agree to in no other way misuse any Company Content or Third Party Content that appears on this Site.
PRODUCTS OR SERVICES
Prices for our products are subject to change without notice. You may not use our products for any illegal or unauthorized purpose. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy (see details below listed in the FAQs).
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCOUNTS, SECURITY, PASSWORDS
Certain areas of the Site may require registration or may otherwise ask you to provide information to participate in certain features or access certain content. If you elect not to provide such information, you may not be able to access certain content or participate in certain features of the Website.
If the Site requires you to open an account or otherwise submit information, you must complete the specified process by providing us with current, complete, and accurate information as requested by the applicable online registration or purchase form. It is your responsibility to maintain the currency, completeness, and accuracy of your registration data and any loss caused by your failure to do so is your responsibility. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. After you have fully completed the registration form, you may be asked to choose a password and a user name. It is entirely your responsibility to maintain the confidentiality of your password and account. Additionally, you are entirely responsible for any and all activities that occur under your account. You agree to notify Company immediately of any unauthorized use of your account. You further agree not to email, post, or otherwise disseminate any user ID, password, or other information which provides you access to the Site. Company is not liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
For more detail, please review our Returns Policy (see details below listed in the FAQs).
THIRD-PARTY LINKSCertain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
We always welcome consumer feedback and appreciate your interest in sharing your thoughts with us. However, it is our policy not to accept or consider unsolicited ideas from outside our company, including ideas for new or improved products or packaging, technologies, product names, or promotion or marketing strategies. Our research and technical staff continuously work to improve our products and methods and develop new products. The development process for new items may continue for several years before being introduced to our customers.
If you send creative ideas, suggestions, proposals, plans, or other materials, despite our policy, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we will treat the information as non-confidential and non-proprietary and we will be free to use the information for any purpose, without any compensation, and will not be obligated to return or acknowledge receipt of your submitted information.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
We make no representations about the reliability of the features of this Site, the content, or any other Site feature, and disclaims all liability in the event of any service failure. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. You acknowledge that any reliance on such material or systems will be at your own risk. We make no representations regarding the amount of time that any content will be preserved.
USE OF THE SITE
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any purpose that is unlawful, tortious, abusive, intrusive on another's privacy, threatening, or hateful; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit any material that contains viruses or any other type of computer code, files, or programs that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet, including by limiting, interrupting, or interfering with the functionality of any computer software or hardware or telecommunications equipment; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; (j) for any commercial purpose not expressly approved by us in writing; or (i) to upload, post, email, or otherwise transmit any advertising or promotional materials or any other form of solicitation or unauthorized communication. We reserve the right to terminate your use of the Service and delete all information associated with any account you may have, without notice, if we deem that you have violated these Terms, the law, or for any other reason. We assume no liability for any information removed from our Site, and reserve the right to permanently restrict access to the Site or a user account.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk.
THIS SITE, THE SERVICE, AND ALL PRODUCTS DELIVERED THROUGH THE SERVICE ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE WITH RESPECT TO THIS SITE OR ANY INFORMATION OR SOFTWARE THEREIN. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL COMPANY, IT’S DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS (“RELEASED PARTIES”) BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF OR INABILITY TO USE THIS SITE, NOR SHALL THE RELEASED PARTIES BE RESPONSIBLE FOR ANY DAMAGES WHATSOEVER THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE WHETHER OR NOT CAUSED BY EVENTS BEYOND COMPANY’S REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, COMMUNICATIONS LINE FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO THIS SITE'S RECORDS, PROGRAMS, OR SERVICES. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO A NEGLIGENT ACT, WILL THE RELEASED PARTIES BE LIABLE FOR ANY DAMAGE OF ANY KIND THAT RESULTS FROM THE USE OF, OR THE INABILITY TO USE, THE SITE, EVEN IF THE RELEASED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; AS A RESULT, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
You agree to indemnify, defend and hold harmless the Released Parties harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Both you and Company acknowledge and agree that no partnership is formed and neither of you nor Company has the power or the authority to obligate or bind the other.
The failure of us to exercise or enforce any right or provision of these Terms of Service for any reason, including but not limited to because of an act of God, war, fire, riot, terrorism, earthquake, actions of federal, state or local governmental authorities or for any other reason beyond the reasonable control of Company, shall not be deemed a breach of these Terms or constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of California, without regard to any conflict of laws provisions.
By using this site, you hereby agree that any and all disputes regarding these Terms will be subject to the courts located in Alameda County, California. YOU AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY AND ALL DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF OR CONNECTED WITH THIS SITE AND/OR THESE TERMS, WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION. These Terms operate to the fullest extent permissible by law.
Questions about the Terms of Service should be sent to us at CustomerService@jvn.com.
Q. UPDATE OR FORGOTTEN PASSWORD
A. If you want to change your password, or have forgotten it, go the first page where you LOG IN and click on “Forgot Password”. It will walk you through the process in 2 easy steps, then hit submit and it’s complete.
Q. UPDATING YOUR SHIPPING ADDRESS
A. When you make a purchase, it saves all of the shipping address’s you have used. You will be able to view and add or change an address each time. Click on the words “View Address” and you can insert a new address.
Q. UPDATING YOUR EMAIL ADDRESS
A. If you want to add a new email address, simply open a 2nd account under a new email address.
Q. HOW DO I OPT OUT OF RECEIVING EMAILS?
A. Go to the bottom of the “Account Information” section and click on “Unsubscribe”.
Q. PLACING AN ORDER
A. jvn features a simple 3-step checkout process.
• Step 1: “Shipping”, enter your shipping address.
• Step 2: “Billing”, choose the credit card you chose to use. Enter your payment information. Enter a separate billing address if different than your shipping address. Each time you place an order you have the opportunity to add or delete a shipping address.
• Step 3 Review your order summary. If you have a promo code or gift card, you may enter it here. Click the “Submit“ button to complete checkout and submit your order.
Q. WHAT SHOULD I EXPECT AFTER I HAVE COMPLETED MY ORDER?
A. Once your order has been successfully submitted, you will automatically receive a Thank You email that includes your order number. We encourage you to print or save the Thank You page and Order Confirmation email for your records.
Q. HOW DO I KNOW THAT MY ORDER HAS SHIPPED?
A. We will email you as soon as your order ships. The notice will also contain a tracking link within the email that you can click on for more detailed shipping information.
Q. TO REVIEW YOUR ORDER
A. To review the details of orders, either current or in your history, pull the order number that is sent within each confirmation email.
Go to “My Account” and you can view the list of all purchases by order number. Click on the order number you are looking for to get more detailed information.
Q. DO YOU CHARGE SALES TAX?
A. Orders shipping to addresses in the following states are subject to that states sales tax:
CA, IL, NC, NJ, OH, PA
Q. WHAT PAYMENT METHODS DO YOU ACCEPT?
A. We currently accept Visa, MasterCard, American Express, Discover Card, and Diner’s Club.
When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed. Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations (unless that is how it appears on your statement). Contact your financial institution if you need the exact billing address associated with your credit card.
For your security, jvn requires you to enter your 3- or 4-digit card identification number (CID/CVN/CVV/CVC) on all orders for Visa, MasterCard, American Express, and Discover transactions.
Q. WHY WAS MY CREDIT CARD DECLINED?
A. If a debit card or check card is used to make a purchase at jvn and the purchase is not accepted for any reason, please be aware that most banks will continue to hold the 'authorized' funds (counting against the account balance until the authorization clears) even if the order is not accepted. The most common reason for a failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. jvn uses an Address Verification System (AVS) that will reject any transaction for a billing address mismatch for security measures. jvn does not have the capability nor is it obligated to release the bank's temporary hold of authorized funds. Since jvn does not have the capability to release the bank's temporary hold of funds, jvn cannot be held responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. This period may last as little as three days or as long as several months. If such a situation arises, we suggest that the customer contact the issuing credit card company or bank directly.
Q. SHIPPING COST AND TIME
A. Orders placed by 12PM EST will begin processing that same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday.
Q. BUSINESS DAYS & HOLIDAYS
A. All orders ship Monday - Friday, excluding United States federal holidays. For Standard 3-5 Day shipping, 2- Day and Overnight Shipping, orders must be placed by 12PM EST to be processed on the same business day otherwise it will be processed the next business day.
Q. I AM HAVING TROUBLE ENTERING MY SHIPPING ADDRESS IN CHECKOUT
A. Go to USPS.com and click “Find Zip Codes”. You can enter the first line of your street address, city, and state, and USPS will return the standard zip code and correct entry of your city, state, and zip code combination.
Q. DOES jvn SHIP INTERNATIONALLY?
A. Unfortunately, jvn does not ship internationally at this time.
Q. DOES jvn SHIP TO MILITARY ADDRESSES?
A. jvn.com ships to all stateside locations. All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.
Q. DOES jvn SHIP TO PO BOXES?
A. If you are shipping to a U.S. P.O. Box, we offer USPS Priority free on orders $50 and over. If your shipment contains restricted items, you must use USPS Ground (Parcel Post).
Q. DOES jvn SHIP TO ALASKA, HAWAII, OR Puerto Rico?
A. Unfortunately, jvn does not ship outside of the continental United States at this time.
RETURNS & EXCHANGES
If you are not completely satisfied with your jvn purchase for any reason, you are able to return it for a full refund, including the original cost of shipping, within the first 30 days. jvn offers free return shipping when you use a Merchandise Return label, which is provided by contacting email@example.com.
jvn PRODUCT INFORMATION
Q. WHAT IS THE REVITALIZER?
A. The beauty of your skin relies on vital moisturizers found in your body one of which is squalane. The jvn brands patented, plant-derived, emollient, Neossance® Squalane replenishes your skin by using one of your own natural moisturizers. This rich ingredient instantly hydrates while locking in essential moisture, leaving your skin feeling nourished and noticeably revitalized.
Q. HOW IS NEOSSANCE®SQUALANE MADE?
A. jvn utilizes a patented biological process to produce the Neossance® Squalane found in The Revitalizer. This process uses sugar cane, which meets international sustainability standards.
Q. HOW LONG WILL IT TAKE BEFORE I SEE RESULTS FROM USING THE REVITALIZER?
A. Results will vary with each person, however, in consumer tests that we have performed, 95% of women agreed that there were immediate hydration results to the skin. In the same test, 95% of women agreed that it took as little as 7 days to see softening and smoothening effect.
Q. HOW DO I GET A SAMPLE OF YOUR PRODUCT?
A. Thank you for your interest in jvn. Please sign up for our newsletter for updates on any sampling promotions.
Q. IS THIS PRODUCT NON-COMEDOGENIC?
A. The Revitalizer, which contains 100% Neossance®Squalane, has been determined to be non-comedogenic and does not clog pores.
Q. IS THE REVITALIZER VEGAN-FRIENDLY?
A. The equipment used to manufacture The Revitalizer is not used for the manufacture of products containing animal or animal-derived ingredients. There is no part of the supply chain process that has allowed contact with animals, animal-derived ingredients (e.g. milk, cheese, egg) grape or ethyl alcohol-based ingredients.
Q. IS THE REVITALIZER GLUTEN-FREE?
A. The Revitalizer does not use grains in its manufacturing process and there is no reason to suspect the presence of any gluten.
Q. WHERE IS THE REVITALIZER MADE?
A. jvn The Revitalizer contains 100% Neossance® Squalane which uses Brazilian sugarcane. Final manufacturing is in the United States.
Q. HAS THE REVITALIZER BEEN TESTED ON ANIMALS?
A. We are committed to the safety of our customers. We utilize the latest advances in non-animal safety testing to provide you with products of the highest safety and quality. We do not test our products or ingredients on animals, except where required by law.
Q. DOES THE REVITALIZER CONTAIN MINERAL OIL OR ANY PETROLEUM BASED CHEMICALS?
A. No. The Revitalizer is produced from renewable sugar cane and is a sustainable product choice.
Q. DOES THE jvn CONTAIN PALM OIL?
A. jvn The Revitalizer does not contain palm oil, nor is palm oil used in any part of manufacturing process.
Q. DOES THE REVITALIZER CONTAIN GENETICALLY MODIFIED ORGANISMS (GMOS)?
jvn THE REVITALIZER PROTOCOL
Q. HOW DO I USE THE REVITALIZER?
A. Start by applying 2-3 drops of The Revitalizer onto cleansed face, neck, and body adjusting as needed. You can also apply The Revitalizer on dry skin patches, elbows, cuticles and hair.
Q. AT WHAT STEP IN MY SKINCARE REGIMEN DO I USE THE REVITALIZER?
A. Though you can apply The Revitalizer onto cleansed skin at any point in your regimen, we recommend that you apply onto dry cleansed skin before applying your serum or moisturizer.
Q. CAN I USE THE REVITALIZER AROUND MY EYES?
A. The Revitalizer is safe for use around the eyes. However please avoid direct contact in eyes.
Q. IS THE REVITALIZER RECOMMENDED FOR ALL SKIN TYPES?
A. The Revitalizer is non-comedogenic, not irritating to skin and can be used by all skin types.
Q. IS THE REVITALIZER COMPATIBLE WITH OTHER SKINCARE PRODUCTS?
A. Yes. It is easily be incorporated into any skincare routine.
Q. IS THERE SPF PROTECTION IN THE REVITALIZER? CAN PRODUCT BE USED AS SUNSCREEN?
A. The Revitalizer does not contain any SPF ingredients and is not recommended for use as a sunscreen.
Q. CAN I USE THE REVITALIZER UNDER MY MAKEUP?
A. The Revitalizer can be applied to the face prior to applying makeup. We recommend that you wait a few moments before applying your makeup.
Q. IS THE REVITALIZER SAFE DURING PREGNANCY?
A: Yes, however, we recommend that pregnant or lactating women consult with their medical care professional prior to use.
Q. IS THE REVITALIZER SAFE TO USE BEFORE AND AFTER A COSMETIC PROCEDURE?
A. We recommend that you consult with your doctor before using THE REVITALER before or after a cosmetic procedure.
Q. WHERE ELSE CAN I PURCHASE THE REVITALIZER?
A. At this time, The Revitalizer can be purchased only at our online store at www.jvn.com
The jvn Customer Service Team is ready to assist you. Customer Service hours of operation are Monday-Friday 9:00 am –9:00 pm EST.
Feel free to contact us by phone at 1-844-688-5885 or via email at firstname.lastname@example.org. We will respond to your email within 24 hours on weekdays. Emails sent over the weekend will receive a response on the next business day.